Terms & Conditions

1. Acceptance of Terms

By using the Rajal Tourism website (rajaltourism.in), submitting an enquiry, or booking a tour through us, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Booking Process

A booking is confirmed only after both of the following conditions are met:

• Written confirmation from Rajal Tourism (via WhatsApp message or email).
• Receipt of the required advance payment as specified at time of booking.

Prices quoted are per person unless stated otherwise. All prices are subject to change until a booking is confirmed in writing.

3. Payment Terms

• •An advance payment (amount specified at booking) is required to confirm your tour dates.
• •The remaining balance is due before departure, as agreed at time of booking. Failure to pay the balance by the agreed date may result in cancellation of your booking without refund.
• •Payments are accepted via bank transfer (NEFT/RTGS/IMPS), UPI (Google Pay, PhonePe, Paytm), or cash at our Gandhidham office.
• •Prices are in Indian Rupees (INR) and are subject to applicable GST (5%) added at booking checkout.

4. Inclusions & Exclusions

Each tour package clearly lists what is and is not included. Please review these carefully before booking. Items not listed as included are not covered by the tour price.

Typical exclusions (unless specifically stated as included) are: flights, personal expenses, tips and gratuities, optional excursions, travel insurance, visa fees, and any costs arising from delays or extensions beyond our control.

Meal inclusions (breakfast, lunch, dinner) are as specified on each package page. Meals not listed are at the passenger's own expense.

5. Travel Documents & Visas

It is the client's sole responsibility to ensure that all members of the group hold valid passports, visas, and any other required travel documents for their tour destination before departure.

Passports must be valid for at least 6 months beyond the travel return date for international tours. For international packages, we provide visa guidance and assist with the application process, but we cannot guarantee visa approval.

Rajal Tourism is not responsible for denied entry, visa refusal, deportation, or any additional costs arising from insufficient or incorrect travel documents. No refund will be given for unused portions of a tour due to documentation issues.

6. Health, Fitness & Medical

Clients are responsible for ensuring they are medically fit to participate in their chosen tour. We strongly recommend consulting your doctor before travelling to high-altitude destinations (above 8,000 ft), undertaking physically demanding activities, or travelling if you have pre-existing medical conditions.

Please inform Rajal Tourism of any medical conditions, dietary restrictions, mobility limitations, or special requirements at the time of booking so we can make appropriate arrangements.

Rajal Tourism is not responsible for any medical expenses, emergency evacuations, or costs arising from illness or injury during the tour. We strongly recommend purchasing comprehensive travel insurance that covers medical emergencies.

7. Cancellations & Refunds

Please see our full Cancellation & Refund Policy for complete details on cancellation charges and refund timelines.

In summary: cancellation charges range from 10% (45+ days before departure) to 100% for no-shows. All cancellation requests must be made in writing via WhatsApp or email.

8. Force Majeure

Rajal Tourism shall not be liable for any failure or delay in performance of its obligations arising from events beyond our reasonable control, including but not limited to:

• •Natural disasters: earthquakes, floods, landslides, cyclones, avalanches
• •Pandemics, epidemics, or public health emergencies
• •Government travel advisories, border closures, or sudden policy changes
• •War, terrorism, civil unrest, or political instability
• •Airline strikes, airport closures, or transport disruptions
• •Extreme weather conditions making travel unsafe

In such cases, we will make every effort to find alternative arrangements or reschedule your tour. Full refunds cannot be guaranteed where we have already incurred non-recoverable costs with third-party suppliers (hotels, airlines, transport). We will communicate transparently and work towards the best possible resolution for all parties.

9. Travel Insurance

We strongly recommend that all passengers purchase comprehensive travel insurance before departure. A good travel insurance policy should cover:

• •Medical emergencies and hospitalisation
• •Emergency evacuation
• •Trip cancellation and curtailment
• •Lost or delayed baggage
• •Flight delays and missed connections
• •Personal accident cover

Rajal Tourism does not sell travel insurance. We can recommend reputable providers if requested, but the choice and purchase of insurance is the client's responsibility.

10. Child Policy

Child fares are typically applicable for children between 2 and 11 years of age. Specific age cutoffs and pricing are stated on each package page.

• •Infants (under 2 years): Generally free of charge for transport if no seat is occupied. Hotel costs may apply.
• •Children with seat (2–11 years): Child fare applies as specified in the package.
• •Children 12 years and above: Full adult fare applies.

All children must travel with a parent or legal guardian. Parents are responsible for the safety and conduct of their children throughout the tour.

11. Limitation of Liability

Rajal Tourism acts as an organiser and coordinator of travel services provided by independent third-party suppliers (hotels, transport companies, airlines, local guides). While we take great care in selecting reliable suppliers, we are not responsible for:

• •Acts or omissions of independent service providers.
• •Personal injury, illness, death, or property damage during the tour.
• •Loss or damage to personal belongings.
• •Costs arising from flight delays, missed connections, or airline changes.
• •Events beyond our reasonable control (see Force Majeure above).

Our total liability to any client shall not exceed the total amount paid by that client to Rajal Tourism for the tour in question.

12. Photography & Media

Rajal Tourism may take photographs and videos during group tours for use in marketing materials, social media, and our website. By booking a group tour, you grant us permission to use such media.

If you do not wish to appear in photographs or promotional material, please inform your tour coordinator before departure. We will respect your preference. See our Privacy Policy — Photo & Video Usage section for full details.

13. GST & Taxes

Base tour package prices are subject to applicable GST as per current Indian tax regulations, calculated and displayed during booking checkout. GST is charged at the rate prescribed by the Government of India for travel and tourism services (typically 5% on tour packages as of March 2026).

If GST rates change after you have made your booking, any increase in tax will be passed on to the client; any decrease will be refunded. A GST invoice will be provided upon request with full payment of the tour amount.

Our GSTIN: 24AEWPT5318Q1ZG

14. Passenger Conduct

All passengers are expected to conduct themselves in a respectful and considerate manner towards fellow travellers, tour staff, hotel staff, local communities, and religious sites.

Rajal Tourism reserves the right to remove from a tour, without refund, any passenger whose behaviour is deemed to be disruptive, offensive, dangerous, or detrimental to the enjoyment or safety of others.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Gandhidham, Gujarat, India.