Cancellation & Refund Policy

1. Cancellation by Client

If you need to cancel your booking, please inform us immediately in writing (WhatsApp or email). Refunds are calculated based on how many days before departure the cancellation is made:

Note: Airline tickets, visa fees, and hotel deposits paid to third parties may have their own cancellation policies which may be stricter than ours. These terms will be clearly communicated to you at the time of booking.

2. Cancellation by Rajal Tourism

In rare cases, Rajal Tourism may need to cancel a tour due to unforeseen circumstances such as insufficient group size, natural disasters, government travel restrictions, or force majeure events. In such cases:

• We will inform you as early as possible — ideally at least 15 days before departure.
• We will offer you an alternative departure date, an alternative package of similar value, or a full refund of the amount paid directly to Rajal Tourism.
• We are not responsible for any additional costs you may have independently incurred (flights, accommodation, visa fees, etc.).
• Refunds in this scenario will be processed within 7–14 working days.

3. Postponement / Date Change

If you wish to change your travel dates:

• 30+ days before departureOne complimentary date change is allowed, subject to availability. Additional date changes will be treated as a cancellation and fresh booking.
• Less than 30 days before departureTreated as cancellation and fresh booking. Standard cancellation charges apply to the original booking amount.

4. Force Majeure

Rajal Tourism is not liable for cancellations, curtailments, or changes caused by events beyond our control, including but not limited to:

In force majeure situations, we will work with you to find the best possible resolution — reschedule, substitute, or partially refund — but full refunds cannot be guaranteed where we have already incurred non-recoverable costs with third-party suppliers.

5. Refund Process

Once a cancellation is confirmed and the applicable charges are determined:

• Refunds are processed within 7–14 working days of written cancellation confirmation.
• Refunds are issued to the same payment method used for booking (bank transfer, UPI, or cash as applicable).
• For cash payments, refunds are paid at our Gandhidham office or via bank transfer.
• GST paid on the original booking is refunded proportionally where applicable.

6. Non-Refundable Items

The following items are generally non-refundable regardless of when cancellation occurs, as these costs are paid to third parties upon booking:

• ✕Visa and consulate fees
• ✕Non-refundable airline tickets (if Rajal Tourism booked on your behalf)
• ✕Non-refundable hotel deposits
• ✕Travel insurance premiums
• ✕Any service charges or convenience fees already incurred

7. Travel Insurance

We strongly recommend purchasing travel insurance that covers trip cancellation, curtailment, and medical emergencies. A good travel insurance policy can protect you against financial loss due to unexpected circumstances that would normally result in cancellation charges.

In the event of a claim (e.g., medical emergency cancellation), the insurance company will require a written cancellation confirmation from Rajal Tourism, which we will provide promptly.